From Production to Packaging, Shipping, and Delivery of the Hook-and-Loop Back Adhesive Machine

I. Background

Customer Needs

The customer needed to produce self-adhesive hook-and-loop tapes (back-adhesive hook-and-loop straps) in bulk.

Their existing production line suffered from low efficiency and inconsistent quality. To improve output and ensure stable product consistency, the customer sought to introduce an automated back adhesive machine.

They also had strict requirements for packaging and delivery schedules and expected the equipment supplier to provide reliable support throughout the process.

Challenges

• The adhesive layer thickness and stickiness must be precisely controlled; otherwise, the performance of the hook-and-loop tape will be affected.
• The bonding speed and stability directly impact production efficiency.
• The equipment is heavy and large in size, which imposes strict requirements on packing and logistics during transportation.
• Switching to a new supplier can be risky; fast installation, training, and ongoing technical support are essential.

1. Production Phase

We provided the customer with a customized back adhesive machine, including adjustments to the adhesive roller, temperature control system, and pressing pressure to meet their specific adhesive strength and durability requirements.

Key production features included:

• High-precision temperature controllers and tension systems to ensure uniform adhesive coating and avoid issues such as stringing or poor bonding.
• A PLC automatic control system to enable continuous, high-speed production, monitoring key parameters such as temperature, tension, and running speed in real time.

2. Quality Control

To ensure consistent product output, we implemented strict quality control processes:

• Online inspection points were added on the production line to monitor adhesive thickness and viscosity in real time.
• Regular tensile and peel-strength tests were performed, ensuring the hook-and-loop tapes met customer standards.
• A quality feedback mechanism was established so inspection data could be immediately reviewed by operators and technicians for parameter adjustments when necessary.

3. Packaging Stage

After production, the equipment was carefully prepared for international transport:

• Components were cleaned, anti-rust oil was applied, and all exposed parts were wrapped in protective film.
• The machine was packed using custom-built wooden crates and pallets to ensure maximum stability and safety during handling.
• Critical components (sensors, hot rollers, PLC modules, etc.) were reinforced with foam padding and shock-absorption materials.
• Manuals, installation guides, spare parts lists, and maintenance instructions were organized and packed neatly into the crate.

4. Logistics & Transportation

We worked with experienced logistics partners and arranged the most suitable shipping method based on the customer’s location and time requirements.

Before shipment:

• A thorough packaging inspection was conducted to ensure the crates were intact and properly secured.
• Transportation insurance was purchased to mitigate unforeseen risks.

During shipment:

• The logistics provider’s tracking system was used to monitor shipment progress.
• We proactively communicated expected arrival dates and updates to the customer.

5. Delivery & Installation

Once the goods arrived at the destination port or customer’s factory:

• We arranged for professional technicians to assist with installation and machine setup.
• The customer’s operators received comprehensive training on machine operation, safety procedures, routine maintenance, and troubleshooting.
• A trial production run was conducted, and acceptance standards (adhesive consistency, production speed, and defect rate) were confirmed by both parties.

After-sales support included a technical hotline, remote assistance, and regular follow-up services.

1. Increased Production Efficiency

• Production line speed increased by 75% after introducing the back adhesive machine.
• The customer significantly boosted capacity, enabling them to handle large-volume orders.

2. Improved Quality Consistency

• Variations in adhesive thickness decreased sharply, and adhesive bonding became more stable.
• Tensile and peel-strength test pass rates approached 100%, leading to fewer customer complaints.

3. Cost Savings

• Reduced labor involvement and rework lowered operational costs.
• Improved material utilization minimized adhesive waste.
• Stable product quality resulted in fewer production losses and return costs for the customer.

4. Safe and On-Time Delivery

• The machine was delivered on schedule and installed smoothly with minimal disruption to the customer’s operations.
• After training, the customer’s team was able to operate and maintain the machine independently, reducing reliance on external service.

5. Long-Term Partnership

• Due to high satisfaction with equipment performance and support, the customer established a long-term cooperation plan with us.
• Both parties agreed to future customized models, spare parts supply, and potential capacity expansion.